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Service Terms and Regional Eligibility

We outline how score801 operates, what we expect from account holders, and how regional law shapes service availability. Access depends on your local regulations and eligible regions.

Regional eligibility variesAccount obligations applyDispute resolution includedbKash, Nagad, Rocket contextContact paths open
score801 Service Terms and Regional Eligibility
POLICY HANDLING

How We Manage Data, Security and Account Rights

We collect identity documents, transaction records and device logs to verify accounts, prevent fraud and comply with payment-partner requirements. Data is stored securely and retained as long as your account remains active or as required by financial record-keeping rules. You can request a copy of your data or account closure by contacting support.

Data we collect We store your phone number, bKash or Nagad wallet ID, identity-document images, deposit and withdrawal history, device fingerprint and IP address. This helps us verify your identity before releasing funds and detect duplicate accounts.
Cookie and session tracking We use cookies to keep you logged in across mobile browser sessions and to remember your lobby preferences. Third-party analytics cookies track page views and button clicks so we can improve navigation for Bangladesh visitors.
Account security obligations You are responsible for protecting your password and OTP codes. Do not share login credentials or let others access your account. We will suspend accounts if we detect credential sharing, multiple logins from different cities, or transactions that fail wallet-name verification.
Requesting changes or deletion To request a data export, correction or account closure, contact support with your registered phone number. We will process the request within a reasonable timeframe; withdrawal-balance accounts require identity re-verification before closure is finalised.
POLICY CONTACT

Reach Us About Legal or Account Questions

We handle legal questions, eligibility checks and account-closure requests through our support channels. Each path connects you to a team member who can pull your account record and answer jurisdiction-specific questions. Response times depend on inquiry complexity; document requests may take longer than simple clarifications.

Live chat Open the chat bubble in your account dashboard or lobby footer. Legal and compliance inquiries are routed to a specialist who reviews your region and account status before replying.
Email support Send your question to the support address listed in your account settings. Include your registered phone number so we can match the inquiry to your profile and respond with jurisdiction-appropriate guidance.
Help centre Browse policy FAQs and account-obligation articles in the help section. Topics cover regional eligibility, identity verification, withdrawal holds and dispute escalation steps for Bangladesh visitors.

Common Questions About Terms and Eligibility

You must be of legal age in your jurisdiction and reside in a region where online casino and sports-betting services are permitted. We do not verify eligibility on your behalf; it is your responsibility to confirm local law allows access.

We reserve the right to suspend or close your account and void pending bets if we determine you are accessing from a jurisdiction that prohibits online gambling. Deposits may be refunded minus processing fees; winnings on voided bets are forfeited.

We ask for a photo ID and a selfie holding the document. The name on your ID must match the bKash, Nagad or Rocket account you used for deposits. Verification usually completes within a few hours; mismatches trigger a manual review that can take longer.

Contact support immediately with your bet ID or transaction reference. We review game logs and payment records, then reply with our finding. If you disagree with the resolution, you may escalate through the dispute process outlined in your account terms.

We share transaction details with bKash, Nagad and Rocket to process deposits and withdrawals. We also share aggregated, anonymised analytics with our platform partners. We do not sell personal data to advertisers or unrelated third parties.

Email support with your registered phone number and request account closure. Withdraw any remaining balance first; we cannot process closure until the wallet is empty. Data deletion follows after the retention period required by financial record-keeping rules expires.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.