Reference

Privacy Policy

We collect and protect your account data, wallet activity and device information when you use score801. This policy explains what we gather, how we use it, and the rights you hold over your information.

Account securityWallet privacyDevice dataContact rightsData requests
score801 Privacy Policy
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request deletion, or ask how we use your wallet activity, contact our team through any of these channels. We respond to data requests within seven business days.

Team online

Live Chat

Open the chat bubble in your account dashboard and ask for the privacy team. We handle data access and deletion requests directly through chat during Bangladesh business hours.

Email Support

Send your request to the support address shown in your account settings. Include your registered mobile number so we can verify your identity before releasing any information.

Account Settings

Log in and visit the Privacy section under account settings to download your data history or submit a deletion request. You will receive a confirmation code via SMS.

DATA HANDLING

How We Protect Your Information

We encrypt your account data in transit and at rest, restrict internal access to support staff who need it to resolve your tickets, and log every database query for audit. You control how much information you share, and you can request a copy or deletion at any time.

Encryption Standard

Your login credentials, wallet transactions and session cookies are encrypted with industry-standard protocols. We store passwords as salted hashes so even our own systems cannot read them in plain text.

Cookie Usage

We set session cookies to keep you logged in and preference cookies to remember your language and display settings. Third-party analytics cookies track lobby visits so we can measure which game categories get the most interest.

Data Retention

Transaction records stay on file for the period required by financial regulation, typically five years. Chat transcripts and support tickets are kept for two years. Marketing preferences are deleted immediately when you unsubscribe.

Your Rights

You can request a copy of your data, ask us to correct errors, withdraw consent for marketing messages, or close your account and request deletion. Contact support with your registered mobile number to start any of these processes.

Privacy Policy FAQ

We collect your mobile number, wallet account details for deposits, and device information like your IP address and browser type. This data verifies your identity and keeps your account secure across logins.

Yes. Log in and visit the Privacy section under account settings, or contact support with your registered mobile number. We will send you a report of your account data within seven business days.

We see the transaction reference and amount to credit your account wallet. Your wallet provider processes the payment under their terms; we do not store your full wallet credentials or PIN.

We do not sell your data. We share transaction records with payment processors to clear deposits and withdrawals, and with regulators when required by law. Analytics partners receive anonymised visit data only.

We retain core transaction records for the period required by financial regulation, typically five years. Personal identifiers like your mobile number and device data are deleted once that period expires.

You can request deletion of marketing preferences and non-essential data immediately. Transaction records must stay on file to meet regulatory requirements, but we anonymise them as soon as the retention period allows.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.